Return & Refund Policy
Returns & Refunds at Grafteez
Return Timeline
- 30 days from deliver date
Return Requirements
Items must be:
- Unworn and unwashed
- Free from odors and stains
- Tagged with original labels
- In original packaging
- Clean and undamaged
- Unaltered
Valid Return Reasons
We accept returns for:
- Size issues
- Item differs from description
- Manufacturing defects
- Incorrect items received
- Quality concerns
- Gifts (with gift receipt)
Non-Returnable Items
Returns not accepted for:
- Worn or washed items
- Final Sale items
- Custom designs
- Items without tags
- Customer-damaged items
Refund Options
- Original payment method (3-5 business days)
- Exchange for different size/style
Return Process
- Start Return:
- Select order
- Choose return items
- Print return label
- Package Items:
- Fold neatly
- Include tags
- Use secure packaging
- Add return form
- Shipping:
- Use our prepaid label
- Drop at partner locations
- Free pickup for orders over $100
- Track your return
- Log into account
Processing Timeline
- Shipping to warehouse: 3-5 days
- Quality check: 1-2 days
- Refund processing: 2-3 days
- Bank processing: 3-5 days
- Store credit: Instant upon approval
Size Exchanges
- Free expedited shipping
- Priority processing
- 48-hour size hold
- Virtual fitting available
- 30-day exchange window
Damaged Items
For items received damaged:
- Priority processing
- Free return shipping
- Full refund
- 60-day report window
Quality Guarantee
For quality issues:
- Hassle-free returns
- Free return shipping
- Priority processing
- Stylist consultation
- Next purchase discount